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TCPA

The Telephone Consumer Protection Act (TCPA) is a U.S. federal law that regulates telemarketing, auto-dialed calls, prerecorded messages, text messages, and unsolicited faxes. Enacted in 1991, the TCPA aims to protect consumers from unwanted communications while balancing the needs of businesses to engage with customers. Compliance with TCPA is crucial to avoid legal penalties, fines, and damage to your reputation.

Policies

At voipography, and its related service, we ensure fully TCPA compliance by following the policies:

Ensure adherence to the National Do Not Call Registry and applicable state Do Not Call lists as required.
01
Accept and document Do Not Call (DNC) requests from consumers, maintaining a centralized record along with the corresponding dates.
02
Secure prior express written consent when utilizing autodialers or prerecorded messages.
03
Limit call initiatives to the hours of 8:00 AM to 9:00 PM, based on the recipient’s local time.
04
Ensure that caller ID information is visibly displayed during calls.
05
Clearly disclose essential material facts, including the representative's name, company name, and contact information.
06
Provide a copy of the DNC policy to consumers upon request.
07
Conduct comprehensive training for all telephone agents regarding their compliance responsibilities prior to customer interactions.
08
Monitor abandonment rates associated with predictive dialing to ensure the rate for answered calls by a live person does not exceed 3% within a 30-day campaign period.
09
Implement an automated opt-out feature in abandonment messages and prerecorded messages.
10
Regularly monitor and enforce compliance for both internal processes and third-party vendors.
11
Keep thorough records to demonstrate compliance with established guidelines.
12